1. Introduction
Fast Print UK Ltd ("Fast Print UK", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, request a quotation, place an order, contact us, or use our products and services.
2. Who We Are
Fast Print UK Ltd
Company Number: 12432493
Registered in England and Wales
Registered Office:
162-164 High Street
Rayleigh
Essex
SS6 7BS
England
Email: info@fastprintuk.com
Website: www.fastprintuk.com
Fast Print UK Ltd is the data controller for the personal information we collect and use.
3. Information We Collect
We may collect the following personal information:
- Name
- Business name, where applicable
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Artwork, design files and print specifications
- Payment information
- Website usage data
- Marketing preferences
- Communications with us, including emails and telephone calls
We do not store full credit or debit card details. Payments are processed securely by our payment provider.
4. How We Use Your Information
We use your personal information to:
- Process quotations and orders
- Produce and deliver printed products
- Contact you about your order
- Resolve artwork, production or delivery issues
- Process payments and invoices
- Maintain customer records
- Respond to enquiries
- Improve our website, products and services
- Provide customer support
- Send marketing emails where permitted
- Prevent fraud and misuse of discount codes or offers
- Comply with legal, tax and accounting obligations
5. Lawful Basis for Processing
We process your personal information under the following lawful bases:
Contract – where processing is necessary to provide quotations, process orders, produce goods, arrange delivery and provide customer service.
Legal obligation – where we need to keep records for tax, accounting, company law or other legal requirements.
Legitimate interests – where we use information to improve our services, prevent fraud, manage customer relationships, recover debts, analyse business performance or maintain website security.
Consent – where you have agreed to receive marketing communications or where consent is required for certain cookies or advertising technologies.
You can withdraw consent for marketing at any time.
6. Marketing
Where permitted, we may use your email address to send information about our products, services, promotions and offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info@fastprintuk.com.
We may also use advertising platforms such as Google, Meta/Facebook or similar services to show relevant adverts. Where this involves cookies or similar technologies, we will request consent where required by law.
7. Artwork and Design Files
When you provide artwork, images, logos, text or design files, we may store these for the purpose of producing your order, handling reprints, resolving issues and making future reorders easier.
You are responsible for ensuring that you have the right to use any artwork, images, logos or content supplied to us.
8. Payment Information
Payments made through our website or online systems are processed securely by third-party payment providers.
We do not store full credit or debit card details. Where card payments are taken by phone, payment details are used only to process the transaction and are not retained after processing.
9. Call and Email Monitoring
We may monitor or record communications with our customer service team, including emails and telephone calls, for training, quality assurance, dispute resolution and compliance purposes.
10. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, remember preferences and support advertising or remarketing activities.
Some cookies are essential for the website to function. Others, such as analytics or advertising cookies, may require your consent.
You can control cookies through your browser settings or through any cookie consent options available on our website.
For more detailed information, please see our Cookie Policy.
11. Sharing Your Information
We may share your personal information with trusted third parties where necessary, including:
- Payment processors
- Delivery and courier companies
- Website hosting providers
- IT support providers
- Email and marketing platforms
- Analytics and advertising providers
- Accountants, legal advisers or debt recovery providers
- Regulators, courts, law enforcement or HMRC where legally required
We do not sell your personal information.
12. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this happens, we will take appropriate steps to ensure your personal information is protected in accordance with applicable data protection laws, including the use of approved safeguards where required.
13. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
14. How Long We Keep Your Information
We only keep personal information for as long as necessary for the purposes set out in this Privacy Policy.
In general:
- Order and invoice records are kept for legal, tax and accounting purposes.
- Artwork and print files may be kept to support reorders, customer service and dispute handling.
- Marketing data is kept until you unsubscribe or object.
- Website analytics data is kept for a limited period according to the settings of the relevant analytics provider.
When information is no longer required, we will securely delete or anonymise it.
15. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to certain types of processing
- Request restriction of processing
- Request transfer of your data
- Withdraw consent where processing is based on consent
- Complain to the Information Commissioner's Office
To exercise your rights, please contact us at info@fastprintuk.com.
16. Links to Other Websites
Our website may contain links to third-party websites. Once you leave our website, we are not responsible for the privacy practices, security or content of those websites.
You should review the privacy policy of any third-party website you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last updated" date.
You should check this page occasionally to ensure you are happy with any changes.
18. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Fast Print UK Ltd
Email: info@fastprintuk.com
Website: www.fastprintuk.com
Registered Office:
162-164 High Street
Rayleigh
Essex
SS6 7BS
England