FAQs

We accept PDF format artwork only. Please upload a print-ready PDF, ensuring it is as high resolution as possible - especially when using photography elements in designs.

We print in CMYK. When providing artwork, the colour should be set as CMYK space and not RGB. Artwork supplied in RGB colour space will be automatically converted to CMYK, which could affect the appearance of colours and images.

We have a range of Photoshop, Illustrator and InDesign templates that can be found on each product page under Downloads / Resources.  If there is something you cannot find within this range please contact us and we will be happy to help.

Unfortunately we aren't able to accept orders over the phone.

If you're having trouble ordering online, please contact us and we'll be happy to assist.

Once you've completed the payment and artwork upload process, you'll get an email to confirm that your order has gone through successfully.

We always try to give plenty of notice once an order has been dispatched. We'll always send an email to let you know it's on its way and tell you what your 1 hour delivery slot is.

If you aren't in when your order arrives, our courier will post a failed delivery notice through your letterbox. They'll try and redeliver 2 more times, one per day.

After 3 failed deliveries, your package will be returned to us.

You may cancel your order at any time before it is printed by contacting customer service. 

If the order has not been dispatched and we have sufficient time to prevent dispatch, we will not process and a refund can be requested.

Note: Due to our high-speed turnaround, items are printed soon after you place your order. Should your order have been printed a refund will not be possible.

Trim lines help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product. 

Bleed is the area to be trimmed and ensures that no unprinted edges appear in the final trimmed document.

A Safe margin is a buffer area that ensures critical elements of your design are always included, even if printer shifting occurs.

For a fixed fee, Fast Print UK will solve your artwork issues and provide a print-ready PDF. The service is split into three bands dependant on the complexity of the work involved. Small Fixes, Medium Fixes and Complex fixes.

if you would like to request the artwork fixing service please contact customer service with your order number and we will assist you:

Online contact form >
Call: 020 8793 9046
Live Chat: Click the 'chat with us' link in the bottom right-hand corner of our website.